FAQ

Q1. Is the hair virgin unprocessed?

A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

Q2. Will the hair shedding or tangle?

A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle. It could last over a year if taken good care.

Q3. Why the hair has grey hair?

A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle

Q4. How many bundles for a full head?

10"-14": 2 bundles, 16"-22": 3 bundles, 24"-32": 4 bundles or more

Q5. How can I order more bundle?

A. Choose the length and add to cart, add more bundles to the cart and check out.

Q6. How long it will arrive after place the order?

A: We will ship the goods within 24 hours after the receive the payment, shipment will take 3-7 days by Fedex usually.

Q7. Do you do express shipping?

A. Yes,Express shipping available from Monday-Thursday,Need to add extra $20 into your order ,the shipping time is within 2days.

Q8. Do you offer drop shipping?

A: Yes, Drop shipping is available , Place an order by your clients address, and leave the message to tell us its for drop shipping,In this way the package will be ship to your clients address directly under your name as the sender .your clients will see the package is come from you .

Q9. Is there any Customs tax?

A: Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.

Q10. What is your Returns/Exchange policy?

 A: All returns will be considered on a case by case basis. All hair must be in the original packaging with all labels still attached. Unravelled or used bundles could not be returned or exchange.

Q11.How to take care of the hair The Followings and general instructions for human hair care,As each individu-al product may vary, consult your hair stylist for specific instruction.

1.Wash and condition hair regularly.

2.Detangle hair gently before washing.

3.Add mild shampoo to cool water and swish hair till clean.Rinse thoroughly. 4.Blot out excess water with towel and allow hair to dry naturally.Do not expose to sun.

5.Comb curly hair gently with your fingers.Do not brush.

6.Brush straighter hair in a downward motion straight with the ends.Work your way up to the roots.

7.Certain items should not be brushed.such as braids, dome, etc, consult your hair stylist if in doubt.

8.Hair may tangled if general care directions are not followed properly.

Q12.What is the different between 9A and 11A

9A: High quality virgin hair. Can be restyled, dyed. life time 2-3 years

11A: Raw virgin hair from one donor, Can be restyled, dyed and bleached. life time 3-5 years